Shipping method: EMS
International shipping rate:
USD$30 for orders below USD$100
USD$20 for orders from USD$100~USD$200
USD$10 for orders from USD$200~USD$300
FREE for orders above USD$300
**Only apply to the following countries: USA, Canada, Australia, Japan, China, Hong Kong, Taiwan, Singapore, Laos, Malaysia, Mongolia, Thailand, Vietnam, and the Philippines.
Products will only be shipped after payment has been made. Shipping will take 7-10 business days (for in-stock items). Shipping may take longer for some items. EMS tracking information may take 2-3 days to be available.
International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient. If the customer refuses to receive the parcel, the products will be returned to Korea and will not be shipped again. All related costs (return shipping, etc.) will be deducted from the refund.
Worldwide Tracking: https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp
(130-861) "COLORFUL DNA" 2nd Floor, 148-20, Jaegi-dong, Dongdaemun-gu, Seoul, Korea
All requests for returns and exchanges mustbe made within 7 days of receiving the item (even fordefective items). Once confirmed, items must bereturned immediately and arrive within 7 working days.
COLORFUL DNA must be contacted via the Q&ABoard or KAKATOTALK : colorfuldna before making any returns or exchanges.
Product availability must be checked first for exchanges.
When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with your name, product's name,and a written explanation on the Q&A Board.
If any items are missing from your package, contact our customer service the day you receive your package.
COLORFUL DNA will only bear the shipping costs of defective or wrongly shipped items.
All other shipping costs will be the responsibility of the customer.
If non-defective items are sent to COLORFUL DNA along with defective items, the customer will be responsible for all shipping costs.
Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.
The following are not eligible for returns/exchanges:
You may cancel an order if the “preparing products” status remains for 10days or longer.
COLORFUL DNA is not responsible for problems caused by carelessness of customers.
Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by COLORFUL DNA according to seller and buyer’s protection laws.
Please wash and care items according to the tips stated on the website.
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
All productsmust be returned in the same condition as they were shipped, including product, bag, box, and any gifts.
If any gifts that were sent have been used or lost, the customer will be responsible for paying for those items in order to complete a return or exchange.